Artificial intelligence (AI) has entered the spotlight in a number of industry discussions, including around HR technology. It has huge potential to automate tedious and intensive tasks while providing advanced insights with a more human delivery. It can use detailed descriptions in place of statistics to tell a comprehensive story. which means HR can leverage a wide range of AI-powered solutions to enhance efficiency, accuracy and growth within their organisations.
The 2022 Talent Survey by Eightfold shows just how invested the HR sector is in AI, with 92% of the HR leaders surveyed planning to increase AI usage in the year ahead. With HR juggling more responsibilities than ever, and in an increasingly complex business landscape, AI can become a promising addition to existing HR technology. It has the ability to scale alongside the business’s needs, assisting in streamlining many tasks that would usually require a team’s effort.
AI software is also becoming more accurate, affordable, and available as its infrastructure matures with increased development and integration. Recruitment and hiring, onboarding, payroll and benefits, human capital management, and performance management are all areas where AI-supplemented technology can elevate a business and its HR function.
One area AI is especially helpful in is recruitment and talent acquisition.
The process of sifting through applications and manually screening cover letters and qualifications of candidates is notoriously repetitive and labour-intensive. With the ability to thoroughly scan hundreds of documents in just moments, an AI application can assist in verifying employee documents, identifying candidates with the necessary abilities and experience, and shortlisting the most suitable applicants.
Global HRMS provider Darwinbox’s AI-driven features do just this, while also aiming for a humanised experience – which is crucial to great human capital management performance.
Still, AI presents its own challenges for the HR field. It usually requires skillful training, and it can be difficult to trust in the reliability and validity of its outputs – especially when they have a huge potential impact on the wellbeing of employees.
Data privacy and unintentional AI biases are also concerns. This is why it is crucial for human eyes to be involved at every step. When paired with human intelligence, experience, and innovation, AI applications can enhance performance and automate repetitive tasks in multiple areas. Using AI technology to improve human jobs and responsibilities, rather than replacing them entirely, is key. It is important for HR professionals with lived experience to review the results created by the tech they use, and make decisions that involve human nuance.