Deskless work design (DWD) describes any work environment where employees don’t follow the conventional desk or office set up. Professions such as hospitality workers (such as waiters and waitresses), educators, sales associates in retail, and many more follow a DWD.
In fact, while many of us commonly associate a desk, computer, and keyboard setting with ‘work’, DWD is far more common. It is, however, important to distinguish between deskless workers, and frontline workers. Frontline workers are typically in a client-facing position, so while some may follow a deskless routine (like travel nurses) many others don’t (like receptionists). Deskless workers often have dynamic and mobile days, requiring them to travel to different locations or from point to point within the business.
How HR tech is tackling challenges faced by deskless workers
While deskless workers make a huge impact, the nature of their work can cause several obstacles that may hinder their productivity, satisfaction and autonomy at work. One major challenge is disconnection; between their peers, management, and available information. As DWD requires mobility and the flexibility to travel (whether that’s travelling to different work sites, or across the floor), they’re not able to directly communicate with others as often.
They also don’t have direct access to an information portal; going to find the latest data on a product at a desktop computer or calling a coworker in a different department to ask about a company policy means stepping away from the flow of their work day. Another challenge is finding flexibility in their work; as DWD is often more physically taxing, offering workers with more choice in scheduling their hours is optimal.
The HR tech solutions
Accessible software and hardware are critical for DWD. Luckily, modern technology gives HR the ability to provide their deskless workers with tailored solutions.
Solving disconnection from information: By providing workers with work smartphones or tablets, which can easily be carried on their person from location to location, and with all necessary software pre-installed and real-time access to pertinent information, deskless workers no longer need to be disconnected from the data streams they need. This might include inventory management, sales, or training and safety software.
Collaborative workspaces: Likewise, a mix of accessible hardware and software can provide deskless workers with the ability to instantly communicate with their team or management, ensuring seamless cooperation no matter the distance. These virtual workspaces blend into the real life scenarios workers undergo, and can be used for day-to-day conversation, specific training, or providing feedback.
