Whatfix is a data-driven digital adoption platform (DAP) designed to help organisations and users get the most out of their software. It functions as an interactive overlay that sits on top of any application, providing users with real-time guidance, self-help resources, and a mechanism for feedback. Whatfix leverages product analytics and artificial intelligence to deliver scalable success with technology, aiming to maximise user productivity and inform better decision-making through data-driven insights.
Some of the key services offered by Whatfix:
- In-app guidance: Providing real-time, contextual instructions to users within any software application.
- Self-help support: Offering readily accessible resources like tutorials and FAQs within the application.
- User feedback mechanisms: Allowing users to provide feedback on their experience with the software.
- Product analytics: Collecting and analysing data on user interactions within the software.
- Artificial intelligence: Utilising AI to personalise the user experience and deliver targeted guidance.
