When DXC Technology noticed the importance of steady communication channels in retaining top talent, the company came up with the SpeakUp! program, which provides various platforms for employees to ask questions or raise concerns to HR.
SpeakUp! provides for well-defined processes allowing employees to declare and consult any issues, such as conflicts of interest or even employee relations. It encompasses several open, confidential, and even anonymous channels for reporting concerns as allowed by law. Employees may reach out to an individual in their management chain, the Ethics & Compliance mailbox, the SpeakUp! Mailbox, or DXC OpenLine.
In case of disagreements, rounds of investigation are conducted on people involved to ensure an unbiased point of view for HR and management. They then consult with the sub-regional or regional internal Employee Counsel for the best approach in line with ethical and professional standards as well as a legally compliant manner.
The company also has bi-weekly Ethics & Compliance calls together with HR to ensure all issues are thoroughly discussed and to provide adequate time to strategise conflict management.
Meanwhile, both the SpeakUp! Mailbox and OpenLine are web-enabled reporting channels that are also toll-free, anonymous, and always available. These allow employees to even report misconduct without fear of retaliation and the assurance that their concern will be addressed in the most professional manner.
SpeakUp! has paved the way for DXC Technology not only to foster open communication, but also find inclusive solutions in the face of conflict. The company has a proactive stance in maintaining smooth employee relations, which aids vastly in creating a safe space for their workers and improving retention as they are able to address dissatisfaction in a timely manner.
“One of the key things we have been recognised for is a safe workplace, and we are very proud of it.” says Yves Cramazou, Managing Director for DXC Technology ASEAN. “Conflicts and disagreements within the organisation are part and parcel of every organisational life. SpeakUp! aids vastly in our approach to maintaining a harmonious work environment.”
COMPANY PROFILE: DXC Technology
Industry: Technology
Headquarters (Southeast Asia): Singapore
Other Locations: Malaysia, Philippines, Vietnam
No. of Employees (Southeast Asia): 10,000
FACT FILE: SPEAKUP!
Timeline: Ongoing
HR target areas:
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- Retention
- Employee Engagement
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