“We want to be very conscious about avoiding unfair treatment, and promoting equal access to opportunity,” Pham says.
Home Credit Vietnam brings its purpose to life
The ability and enthusiasm to bring the company’s purpose “to life” set Home Credit Vietnam apart from other employers, according to Pham.
Lastly, the company is reliable in the sense that it consistently does what it says it will do. “I see it in every little thing that we do.”
Pham is not in the HR profession by chance.
She noted that she had aimed for and wanted to be an HR leader from the very beginning of her career. While many of her colleagues came to the profession from other backgrounds, she said HR was always her one true calling.
“So I decided to try it out and see if I could make a difference.”
Early career
Pham also talked about her early HR career journey, which started with a diverse position with British American Tobacco.
She said the company offered many different roles, challenges, and projects in part because it had both regional and global markets.
Her next job, at Techcombank, posed a completely different set of challenges because its work took place solely within Vietnam. The good thing, Pham recalled, was that she got the chance to do all those different roles that used to be done by region, group, and market at the same time.
Another challenge was changing the organisation from a product-centric focus to a consumer-centric one because that required changes in culture, mindset, and people’s capabilities.
The bank, whose purpose was to ‘change banking and make life better’, went public in 2018, giving Pham a front-row seat to a scaling organisation. “I learned to understand how the capital markets look at an organisation and how they see values from a people perspective,” Pham says.
The following year, Pham left the bank for One Mount Group, a digital ecosystem provider with a mission to build Vietnam’s most trusted digital ecosystem, empowering people and businesses to realise their full potential.
And then in January 2022, Pham joined Home Credit Vietnam as its Chief People Officer. She said she loves that the people are considered such a vital asset within the company.
“The fact that the organisation puts so much effort and energy into people is one thing that I find very enjoyable here.”
