According to a recent report by SPER Market Research, the Business Process Outsourcing (BPO) market in Thailand is poised for significant expansion, anticipated to reach a value of USD XX billion by 2033.
This growth is attributed to the country’s skilled English-speaking workforce and comparatively lower labour costs.
Despite competition from other popular outsourcing destinations like India and the Philippines, Thailand’s potential remains robust.
However, the report does highlight certain challenges including necessary improvements in technological infrastructure and political stability to maintain the market’s appeal.
Furthermore, the COVID-19 pandemic has altered the demand for outsourcing, impacting sectors such as healthcare, e-commerce, and essential customer support.
Moving forward, it remains to be seen how the market adapts to these changing dynamics, as well as the incorporation of new technologies and services, particularly in the data and analytics sphere.
