The First Word: Driving HR transformation in 2026
For years, HR transformation was judged by whether the platform went live. Forms were digitised, core HR moved to the cloud and self-service tools were introduced. Those investments mattered, but in 2026, they are no longer enough. The real test is whether employees, managers and HR teams can use these systems to make work easier. […]
The First Word: Securing real-time digital trust systems
Cyber sports and esports were never meant to behave like traditional sports. They are always on, globally distributed and natively digital, with every movement, interaction and outcome existing first as data before becoming a viewing experience, competitive moment or commercial transaction. In Asia-Pacific, where esports accounts for well over half of the world’s audience and […]
The First Word: People-first workplace transformation
At a time when the future of work is being reimagined across industries, hospitality is proving that meaningful transformation is not only possible but already underway. This year, Hilton has been recognised as the #1 World’s Best Workplace — the only hospitality company to achieve this twice in just three years — and also ranked […]
The First Word: Why deep reading matters more in an AI-driven world
Young people now encounter more words than perhaps any generation before them. They read captions, messages, subtitles, slides, search results, prompts, summaries and AI-generated explanations throughout the day. In one sense, they are reading all the time. What is less clear is whether this constant exposure to language is making them better readers. It may […]
The First Word: Why bad hires are usually systems failures
When a new hire fails, most organisations blame the person they hired. In many cases, the real problem started much earlier. It began with a broken hiring system. Across Southeast Asia, talent acquisition has become harder to manage and more consequential. Competition remains fierce, businesses are expanding across borders and job requirements are evolving faster […]
The First Word: Leadership lessons from the frontline of Special Education
I was 19 when I first stepped into special education. At that age, I did not think about leadership in a serious way. I thought leadership belonged to people much older than me, people with years of experience, big job titles, and lots of confidence. I certainly did not expect to learn about it in […]
The First Word: The future of HRTech in 2026 and beyond
Five years ago HRtech was probably seen in a different lens but it is no longer viewed as a novel digital transformation idea in the conventional sense. Across global enterprises, core HR platforms are now already in place. Cloud migration is largely complete. Systems of record have been selected, deployed and embedded into daily operations […]
The First Word: Why empathy and listening are critical leadership skills
Empathy and listening are often labelled as “soft skills” and considered optional. In fact, they are now essential leadership capabilities. Traditionally, leadership focused on decisiveness and authority, while listening was viewed as passive. Today, with distributed teams and higher expectations, employees seek understanding and direction. This shift highlights a gap: leaders often manage performance without […]
The First Word: Solving hybrid work friction
Hybrid work has moved beyond experimentation and is now a permanent part of how organisations operate across Asia Pacific. Employees increasingly expect flexibility, but flexibility alone does not guarantee performance. Many organisations continue to face hidden productivity drains, from digital friction and outdated systems to inefficient workflows that quietly erode value. Recent research from TeamViewer […]
The First Word: Why leadership must respect “purposeful presence” in the workforce?
Singapore’s corporate sector is currently navigating a shift in workplace dynamics that carries implications for long-term gender parity goals. While women held 25.5% of board seats in top SGX-listed firms as of mid-2025, the trajectory toward the national target of 30% by 2030 is meeting a formidable structural resistance. An emerging “ambition gap”, where 80% […]
